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Top 25 Customer Service Training Ideas, Activities, & Games

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Focus on making customers, not making sales Focus on the quality rather the volume of the sale. Research shows that it costs six times more to attract a new customer than it does to keep an existing one.

Make it easy to buy Make the process simple and user-friendly. Jan Carlson, in his book, Moments of Truth, calls every customer interaction a moment of truth, and every moment of truth is an opportunity to make a favorable impression on your customer. The term external customer includes not just the paying customer but also anyone who receives the benefit of the goods and services. Who is an Internal Customer? Internal customers are specific people and departments who play a role in helping you to serve external customers.

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The best part is that our services can be availed at any point of the day. After the role play, ask the trainees to point out specifics of what you did wrong and what good customer service would have looked like. Conclude by handing out a summary with bullet points on index cards and reminding trainees of the outstanding example of customer service you opened with; this will tie the whole presentation together.

Be positive throughout the presentation; praise good answers and encourage participation. Make eye contact and smile. Practice your presentation as many times as you need until you are comfortable. Suzanne Akerman began writing in She has worked as a consultant at Pacific Lutheran University's Writing Center and her works have been published in the creative arts journal "Saxifrage.

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Customer Service PowerPoint Presentation Content slides include topics such as: understanding the basics of effective customer service, knowing customer wants and expectations, the 4 steps to super service, 10+ slides on what to say and addressing excuses, 10+ slides on implementing a program and examining behaviors, 7 practical steps to.

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Open the presentation with a story about a time you received exceptional customer service or an anecdote about an employee on your staff who delivered exceptional customer service. Ask your audience for ideas about what “good customer service” means.

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Management Role in Effective Customer Service - Chapter 14, The PowerPoint PPT presentation: "Effective Customer Service" is the property of its rightful owner. Do you have PowerPoint slides to share? If so, share your PPT presentation slides online with It's FREE! Here are some practical customer service training ideas, exercises and activities that can help you address some of the key Ideas, exercises and activities for use in customer service training programmes to improve service levels in any company or organisation.

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These topics and themes are the basis for Shep’s customer service presentations. They focus on how important service is in today’s world. Make your organization a star in your customers’ eyes. Some of the topics in these presentations include Jan Carlzon’s Moments of Truth, Moments of Magic. To be sure you are on the right track with your employees, we gathered the best customer service training ideas from the experts.