In the current world, there are a number of challenges that face economies with so many companies trying to compete for customers to ensure their survival. There are a number of customer relationship management practices and techniques that are considered important in keeping customers loyal to the company and even attract other customers.
The implementation of these customer service practices can assist a business to develop loyalty from the most profitable buyers in their operations Yaowalak, This study is being conducted because a customer usually considers his time more valuable and expects businesses to make their appointments happen at the agreed times. It has been realized for greatness to be achieved, there is the need to keep time as much as possible.
Customers do not like paying for services which are below standard. It has further been determined to have a high level of employee retention, there is the need to offer reasonable compensation. It has also been found that there is the need to have problems solved and developing company policies which ensure that, the rights of consumers are awarded. This paper, therefore tries to explain some of the warranties that are provided in the business world so that the image and reputation of the company remains high in the market and customers are retained.
While trying to improve the conditions of their businesses, most companies rush quickly towards improving the amount of sales instead of improving the level of quality of their services.
In addition, organizations focus on improving employee ranks and do not consider improving customer retention. Currently a lot of emphasis is put on improving customer satisfaction.
Howver, satisfied customers is not enough and it has been found necessary to improve their loyalty by ensuring they are retained by the business.
Most businesses have also realized that if customers are not satisfied with the levels of their services, there is less likelihood that customers will turn over at your business in the subsequent occasions. This has called for the need to come up with an important transformation of the way businesses view their services to customers. It is the process where customers are transformed from being satisfied to being loyal.
This is because a satisfied customer is not necessarily a loyal customer. Businesses have also realized that it requires a lot of hard work and ensuring constant attention to customers and being diligent in providing services with outstanding consistency. Through the results of the study in this paper, an insight is developed regarding the importance of customer service to the profitability of a business.
It explains the process as the results of developing a good customer service technique. The research also gives an insight into the ways in which customers can be retained and the additional benefits of attracting more loyal customers to the business.
The paper explains the significance of effective customer information handling which makes connections with customers easy and ensures the connection with customers is simplified and customers are reached at the right time when they need goods or services provided by the company.
The study also involves research in areas related to customer service to substantiate on the validity of the theoretical insight provided in the literature review. The results of the survey show whether the information provided by literature review are right or wrong. By ensuring customers are satisfied, businesses are able to remain competitive in their areas of operation and ensures customers repeat purchases in the same businesses.
By being able to achieve certain amount of loyalty from its customers, a business ensures that customers do not move away from making purchases in the location and the share of the company on customers on a particular location becomes extremely high. Despite the fact that not all customers will demonstrate the same level of loyalty, it is clear that customer loyalty is directly related with increased sales. This has called for the need to develop customer loyalty methods that ensures satisfied customers are retained by the business.
This paper provides methods that can be used to ensure customer satisfaction and also ensuring their loyalty to the business. It proposes a range of services such as provision of differentiated products in ensuring differences between products and services is a factor that ensures customers do not make purchases in the company. The paper shows the effects of providing differentiated products and services in comparison with similar companies that do not provide differentiated products and services.
Customer loyalty is not determined by the quality of a product produced but the level to which customers are served and treated by employees of a company. This research will provide deeper insight to achieve customer loyalty. The study has been conducted to determine how effective customer service will result in improved customer retention. A number of research questions have been formulated to assist in solving the problem. Some of the questions this research tries to answer are:.
There is s relationship between the level of customer service and the level of customer retention by a company. Any work that GraduateThesis. Referencing all sources including GraduateThesis. In case you used our services but do not have an account yet, please choose ' I am a new customer ' option on the order page.
Thank you for understanding! Please, enter email address. Please accept our Terms. Your message has been successfully sent! Choose a narrow, well-defined topic that branches out in a new direction. Try not to pick a topic that is too out-there, as it will be hard to generate interest in your thesis. Marketability is subject to change, so don't feel obligated to choose a thesis topic that reflects the latest craze in your field.
You want a thesis topic that will hook the attention of others, as well as maintain your own attention. Your thesis topic should relate to what you've been studying and should stand up to scrutiny. Remember, part of writing a thesis is having to defend it later. Thesis topics need to be easily manageable given factors such as your geographic area and the resources and facilities available to you. The size of your thesis topic can be tricky; you want it to be manageable but not so narrow that you will be limited while researching.
As you develop your thesis topic, always factor in your interests, strengths, and weaknesses. You should also bear in mind the readers' expectations, as well as the assignment restrictions.
Try to develop two or three possible topics in case you encounter a lack of supporting information. You don't have to commit to just one idea at the beginning of the process. You can bring your ideas to your advisor, who will help you determine which one is the most promising.
If your advisor is enthusiastic about your topic, he or she will be that much more invested in helping and supporting you. It can be very helpful to choose a broad subject area at first. As you read and research that subject area, you will narrow down toward a thesis topic. Your advisor can help you narrow it even further if you run into trouble.
Organization is key to the entire thesis process, so get organized early on to reduce your stress levels. As you search for your thesis topic, use the materials from your coursework, such as texts, notes and papers. Advice from your instructors and advisor is priceless during this process. You will also find a wealth of resources at your fingertips at your school and local libraries. And don't discount your own knowledge - you have studied hard through the years and have learned a great deal.
Begin by brainstorming and doing some free-writing exercises to get your mind moving in the right direction. Unlike a dissertation or master's thesis, they are not as long and they do not require a novel contribution to knowledge or even a very narrow focus on a set subtopic.
Like them, they can be lengthy and require months of work, they require supervision by at least one professor adviser, they must be focused on a certain area of knowledge, and they must use an appreciable amount of scholarly citations.
They may or may not be defended before a committee but usually are not; there is generally no preceding examination before the writing of the paper, except for at very few colleges.
Because of the nature of the graduate thesis or dissertation having to be more narrow and more novel, the result of original research, these usually have a smaller proportion of the work that is cited from other sources, though the fact that they are lengthier may mean they still have total citations.
Specific undergraduate courses, especially writing-intensive courses or courses taken by upperclassmen, may also require one or more extensive written assignments referred to variously as theses, essays, or papers. Increasingly, high schools are requiring students to complete a senior project or senior thesis on a chosen topic during the final year as a prerequisite for graduation. The extended essay component of the International Baccalaureate Diploma Programme , offered in a growing number of American high schools, is another example of this trend.
Generally speaking, a dissertation is judged as to whether or not it makes an original and unique contribution to scholarship. Lesser projects a master's thesis, for example are judged by whether or not they demonstrate mastery of available scholarship in the presentation of an idea. The required complexity or quality of research of a thesis may vary significantly among universities or programs. One of the requirements for certain advanced degrees is often an oral examination called a viva voce examination or just viva in the UK and certain other English-speaking countries.
This examination normally occurs after the dissertation is finished but before it is submitted to the university, and may comprise a presentation often public by the student and questions posed by an examining committee or jury.
In North America, an initial oral examination in the field of specialization may take place just before the student settles down to work on the dissertation. An additional oral exam may take place after the dissertation is completed and is known as a thesis or dissertation " defense ", which at some universities may be a mere formality and at others may result in the student being required to make significant revisions. The result of the examination may be given immediately following deliberation by the examiners in which case the candidate may immediately be considered to have received his or her degree , or at a later date, in which case the examiners may prepare a defense report that is forwarded to a Board or Committee of Postgraduate Studies, which then officially recommends the candidate for the degree.
At most North American institutions the latter two verdicts are extremely rare, for two reasons. First, to obtain the status of doctoral candidates, graduate students typically write a qualifying examination or comprehensive examination, which often includes an oral defense. Students who pass the qualifying examination are deemed capable of completing scholarly work independently and are allowed to proceed with working on a dissertation. Second, since the thesis supervisor and the other members of the advisory committee will normally have reviewed the thesis extensively before recommending the student proceed to the defense, such an outcome would be regarded as a major failure not only on the part of the candidate but also by the candidate's supervisor who should have recognized the substandard quality of the dissertation long before the defense was allowed to take place.
It is also fairly rare for a thesis to be accepted without any revisions; the most common outcome of a defense is for the examiners to specify minor revisions which the candidate typically completes in a few days or weeks. At universities on the British pattern it is not uncommon for theses at the viva stage to be subject to major revisions in which a substantial rewrite is required, sometimes followed by a new viva.
Very rarely, the thesis may be awarded the lesser degree of M. Phil Master of Philosophy instead, preventing the candidate from resubmitting the thesis. In Australia, doctoral theses are usually examined by three examiners although some, like the Australian Catholic University and the University of New South Wales , have shifted to using only two examiners; without a live defense except in extremely rare exceptions.
In the case of a master's degree by research the thesis is usually examined by only two examiners. Typically one of these examiners will be from within the candidate's own department; the other s will usually be from other universities and often from overseas. Following submission of the thesis, copies are sent by mail to examiners and then reports sent back to the institution. Similar to a master's degree by research thesis, a thesis for the research component of a master's degree by coursework is also usually examined by two examiners, one from the candidate's department and one from another university.
For an Honours year, which is a fourth year in addition to the usual three-year bachelor's degree, the thesis is also examined by two examiners, though both are usually from the candidate's own department. Honours and Master's theses sometimes require an oral defense before they are accepted. In Germany, a thesis is usually examined with an oral examination. This applies to almost all Diplom , Magister , master's and doctoral degrees as well as to most bachelor's degrees.
However, a process that allows for revisions of the thesis is usually only implemented for doctoral degrees. There are several different kinds of oral examinations used in practice.
The Disputation , also called Verteidigung "defense" , is usually public at least to members of the university and is focused on the topic of the thesis. In contrast, the Rigorosum is not held in public and also encompasses fields in addition to the topic of the thesis. The Rigorosum is only common for doctoral degrees.
Another term for an oral examination is Kolloquium , which generally refers to a usually public scientific discussion and is often used synonymously with Verteidigung. In each case, what exactly is expected differs between universities and between faculties.
Some universities also demand a combination of several of these forms. Like the British model, the PHD or MPhil student is required to submit their theses or dissertation for examination by two or three examiners. The first examiner is from the university concerned, the second examiner is from another local university and the third examiner is from a suitable foreign university usually from Commonwealth countries.
The choice of examiners must be approved by the university senate. In some public universities, a PhD or MPhil candidate may also have to show a number publications in peer reviewed academic journals as part of the requirement.
An oral viva is conducted after the examiners have submitted their reports to the university. The oral viva session is attended by the Oral Viva chairman, a rapporteur with a PhD qualification, the first examiner, the second examiner and sometimes the third examiner. Branch campuses of British, Australian and Middle East universities in Malaysia use the respective models of the home campuses to examine their PhD or MPhil candidates.
In the Philippines, a thesis is followed by an oral defense. In most universities, this applies to all bachelor, master, and doctorate degrees. However, the oral defense is held in once per semester usually in the middle or by the end with a presentation of revisions so-called "plenary presentation" at the end of each semester.
The oral defense is typically not held in public for bachelor and master oral defenses, however a colloquium is held for doctorate degrees. Typical duration for the total exam is 1 hour 30 minutes for the MSc and 3 hours for the PhD.
In North America, the thesis defense or oral defense is the final examination for doctoral candidates, and sometimes for master's candidates. The examining committee normally consists of the thesis committee, usually a given number of professors mainly from the student's university plus his or her primary supervisor, an external examiner someone not otherwise connected to the university , and a chair person.
Each committee member will have been given a completed copy of the dissertation prior to the defense, and will come prepared to ask questions about the thesis itself and the subject matter.
In many schools, master's thesis defenses are restricted to the examinee and the examiners, but doctoral defenses are open to the public. The typical format will see the candidate giving a short 20—minute presentation of his or her research, followed by one to two hours of questions. A student in Ukraine or Russia has to complete a thesis and then defend it in front of their department.
Sometimes the defense meeting is made up of the learning institute's professionals and sometimes the students peers are allowed to view or join in. After the presentation and defense of the thesis, the final conclusion of the department should be that none of them have reservations on the content and quality of the thesis.
A conclusion on the thesis has to be approved by the rector of the educational institute. The Diploma de estudios avanzados DEA can last two years and candidates must complete coursework and demonstrate their ability to research the specific topics they have studied. After completing this part of the PhD, students begin a dissertation on a set topic. The dissertation must reach a minimum length depending on the subject and it is valued more highly if it contains field research.
Once candidates have finished their written dissertations, they must present them before a committee. Following this presentation, the examiners will ask questions. In Hong Kong, Ireland and the United Kingdom, the thesis defense is called a viva voce Latin for "by live voice" examination viva for short. A typical viva lasts for approximately 3 hours, though there is no formal time limit.
Usually, one examiner is an academic from the candidate's own university department but not one of the candidate's supervisors and the other is an external examiner from a different university.
Increasingly, the examination may involve a third academic, the 'chair'; this person, from the candidate's institution, acts as an impartial observer with oversight of the examination process to ensure that the examination is fair. The 'chair' does not ask academic questions of the candidate. In the United Kingdom, there are only two or at most three examiners, and in many universities the examination is held in private.
The candidate's primary supervisor is not permitted to ask or answer questions during the viva, and their presence is not necessary. However, some universities permit members of the faculty or the university to attend. At the University of Oxford, for instance, any member of the University may attend a DPhil viva the University's regulations require that details of the examination and its time and place be published formally in advance provided he or she attends in full academic dress.
A submission of the thesis is the last formal requirement for most students after the defense. By the final deadline , the student must submit a complete copy of the thesis to the appropriate body within the accepting institution, along with the appropriate forms, bearing the signatures of the primary supervisor, the examiners, and, in some cases, the head of the student's department.
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Your thesis will be the final product of your time in graduate school. You should be planning your thesis from the very beginning of your degree program. A thesis is a substantial piece of scholarly writing that reflects the writer's ability to: conduct research.
you have participated in the teaching and practical training, which are part of the degree and you have completed your thesis as required in the curriculum. you have completed the study modules of the Degree as required by the curriculum; Steps to take before Graduation. Thesis. Graduation Deadlines Fall Graduation Dec. 4 - Deadline for application for “Second Deadline” submitted to [email protected] Deadlines Second Deadline for Thesis Submission Aug. 10 Submit Admission to Candidacy form to the Graduate .
How to write graduation thesis, - Have thesis defense. We have written thousands of essays that satisfied our customers. You can also become one of the students, who benefit from our service. Graduation Checklist: Non-Thesis Master’s Students Submit a master’s degree request via MyGrad – Student View at the beginning of your intended graduation quarter but no later than the last day of instruction.